Refund policy

Published 2026-08-24

Return window for Travuxo orders: 30 days from delivery, subject to the eligibility rules on this page.

Return requests

Email b.mandler@wellsmarketplace.com with your order number, item name, and reason. We reply within 2 business days with return instructions. Unauthorized returns may be refused.

Return shipping responsibility

Customer pays return shipping unless the return is our error (wrong/defective/incomplete). Original outbound shipping is non-refundable unless we caused the issue.

Items we can accept

• Bike must be unused beyond initial inspection/assembly check and include all original parts
• Bikes ridden outdoors beyond a fit check may not qualify unless defective
• Proof of purchase required
• Final-sale bikes are not eligible

Non-returnable items

• Unauthorized returns
• Missing wheels, seats, or accessory kits
• Ridden, crashed, or modified bikes
• Final-sale models
• Assembly damage caused after delivery

Return process

1. Email b.mandler@wellsmarketplace.com with order number and reason.
2. Wait for written authorization.
3. Ship with tracking to the address we provide.

Authorized returns move faster when you include clear photos of any defect.

Refund timing

After inspection, approved refunds go to the original payment method within 5–10 business days.

Confirm wheel size, age group, and rider sizing notes on the product page before ordering. If you need a different size/variant or a replacement, say so in your return request and we will confirm options.